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Terms & Conditions

Terms & Conditions

These Terms and Conditions govern your use of the Neat Nest Cleaners UK website and services.

1. Services :

  • We offer domestic, commercial, and corporate cleaning services in accordance with the service descriptions on our website.

2. Bookings and Payments :

  • All bookings must be confirmed in writing or via our website. Full payment is due as per the invoice terms shared.

3. Cancellation and Refunds :

  • You may cancel or reschedule a service at least 24 hours in advance. Late cancellations may incur a fee.

4. Liability :

  • While we ensure top-quality services, we are not liable for indirect or consequential damages. Our maximum liability is limited to the value of the service fee.

5. Intellectual Property :

  • All content on this website is owned by or licensed to Neat Nest Cleaners UK. Reproduction without permission is prohibited.

6. Changes to Terms :

  • We may update these Terms from time to time. Continued use of the website indicates acceptance of the updated terms.

7. Governing Law :

  • These terms are governed by UK laws and subject to the jurisdiction of UK courts.

8. Services Overview

  • Full list of services you provide through the website :
    • Residential Cleaning
    • Commercial & Office Cleaning
    • End of Tenancy Cleaning
    • Deep Cleaning
    • After Builders Cleaning
    • Carpet & Upholstery Cleaning
    • Housekeeping & Regular Maintenance
    • Move-in/Move-out Cleaning
    • One-off & Scheduled Cleaning Services
  • Do you offer online booking or quote request through forms?
    • Yes, we offer quote requests through online forms on the website.
  • Do you collect any payments online?
    • Yes, we collect payments online via secure gateways.

9. Third-Party Tools (If Applicable)

  • Yes, we plan to or currently use the following tools :
    • Google Analytics ✅
    • Facebook/Meta Pixel ✅
    • WhatsApp Chat Integration ✅
    • Email marketing tools (e.g., Mailchimp) ✅
    • Online booking or CRM tools ✅
    • Stripe and PayPal as payment gateways ✅

10. Cookie Consent Preferences

  • Do you want a cookie banner on your website that allows visitors to accept or reject cookies?
    • Yes, we require a GDPR-compliant cookie banner with acceptance and rejection options.

11. Marketing Preferences

  • Do you plan to send promotional emails, newsletters, or WhatsApp updates to your clients?
    • Yes, we intend to send occasional newsletters and promotional updates via email and WhatsApp.
  • If yes, do you want users to opt-in for this via a checkbox in the contact/quote forms?
    • Yes, please include an explicit opt-in checkbox for marketing communications.

12. Cancellation / Refund Policy

  • Do you offer any booking cancellation, service modification, or refund terms?

    Yes

    • Clients can cancel or modify bookings up to 24 hours in advance free of charge.
    • Cancellations within 24 hours are subject to a 50% cancellation fee.
    • Refunds are issued only for service issues, after investigation and at management's discretion.

13. Payment Details

  • Do you display prices online?
    • No, we provide custom quotes based on property size and service type.
  • Do you charge hourly, per visit, or offer fixed packages?
    • We offer both hourly rates and fixed packages, depending on the service type.

14. Data Retention Period

  • How long do you wish to retain customer data after services are completed?
    • We retain customer data for 3 years for service quality tracking, potential re-engagement, and compliance purposes.

Advertising & Marketing Communications :

These Terms and Conditions govern your use of the Neat Nest Cleaners UK website and services.

1. Consent for Marketing :

By engaging with Neat Nest Cleaners UK, you consent to receive occasional marketing and promotional communications related to our services via email, SMS, telephone, or social media, in compliance with UK GDPR and PECR.

2. Opt-Out Rights :

You may withdraw consent at any time by clicking the "unsubscribe" link or contacting us directly.

3. Data Handling for Marketing :

Marketing communications may be managed by our official digital marketing partner Nexus Corporate Solution Pvt. Ltd. (India), under a GDPR-compliant data processing agreement.

4. Cookies for Targeted Advertising :

We use cookies for personalized ads. Users can manage preferences via our cookie banner or browser settings.

5. Transparency & Fair Use :

We are committed to lawful, fair, and non-misleading marketing practices at all times.
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