Privacy Policy

• NeatNest Cleaners Ltd
  • 1 Rees Drive, Stanmore, HA7 4YN, United Kingdom Company Registration Number: 15735147
• Data Controller
  • Javnika Limbachiya, Director
• Email Address
  • hello@neatnestcleaners.uk
• Phone Number
  • +44 7360 824 413

• We collect personal information when you :
  • Submit quote or booking forms
  • Communicate via WhatsApp, email, or phone
  • Opt-in for marketing updates
• Data includes :
  • NeatNest Cleaners Ltd
  • hello@neatnestcleaners.uk
  • +44 7360 824 413
  • 1 Rees Drive, Stanmore, HA7 4YN, United Kingdom Company Registration Number: 15735147
• Service preferences and property details
• Booking history and payment timestamp (via Stripe/PayPal)
• Cookie and device data (e.g. IP address, browser, analytics)

• Purpose Legal Basis
  • Order fulfillment Contractual obligation
  • Communication & support Legitimate interests
  • Marketing promotions (opt-in) Consent
  • Website analytics & improvements Legitimate interests
  • Legal compliance Legal obligation

We only send promotional emails or WhatsApp messages if you explicitly opt-in, such as via a checkbox in our booking forms. You may withdraw consent at any time via unsubscribe links or by contacting us directly.

• Our website uses cookies, including :
  • Necessary cookies for core functionality
  • Analytics cookies (Google Analytics)
  • Marketing cookies (Meta Pixel, Mailchimp tracking)

A GDPR-compliant cookie banner is displayed on your first visit, allowing you to accept or reject non-essential cookies.

• We do not sell your data. Personal data may be shared with :
  • Payment processors (Stripe, PayPal)
  • Marketing platforms (Mailchimp, WhatsApp Business)
  • Analytics platforms (Google Analytics, Meta Pixel)
  • Dispatch and booking CRM systems
  • Our digital partner: Nexus Corporate Solution Pvt. Ltd., India

All third parties process data under written agreements, ensuring UK GDPR compliance.

Some data may be processed outside the UK NeatNest Cleaning Services. We ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

• We retain personal data for 3 years from the date of last service, for reasons including :
  • Service quality tracking
  • Re-engagement opportunities
  • Tax or regulatory compliance

Data is securely deleted or anonymized afterward unless legal obligations require otherwise.

• You have the right to :
  • Access, correct, or delete your personal data
  • Restrict or object to data processing
  • Withdraw consent for marketing
  • Request data portability
  • Complain to the **Information Commissioner's Office (ICO)**
  • To exercise any of these rights, contact us at hello@neatnestcleaners.uk.

• We employ industry-standard security measures :
  • SSL encryption for data transmission
  • Secure server storage
  • Restricted access controls
  • Incident response plans in case of data breaches

Our services are intended for users aged 16 or over. We do not knowingly collect data from minors. If we learn of data collected from minors below this age, we will delete it promptly.

We may update this notice periodically. The updated version will appear on our site with the revised effective date. Continued use of our services indicates your acceptance of these changes.

• If you have questions or concerns about how we manage your personal data :
  • NeatNest Cleaners Ltd
  • 1 Rees Drive, Stanmore, HA7 4YN, United Kingdom Company Registration Number: 15735147
  • hello@neatnestcleaners.uk
  • +44 7360 824 413

This Privacy Notice is designed to satisfy both legal compliance and provide clarity to your customers in human-friendly language. It encompasses aspects observed across UK cleaning company policies.